Ok, so last Wednesday at school we had a couple of guest speaker. They were from Matrix Spread the Love Campaign. Two were resent Cosmo grads one was from Omaha and the other one was from St Paul, and a Psychologist Dr Lou. He is now a public speaker for Matrix hair products. He was telling us how he was losing clients because their Hair dressers were giving them better advice. I think it true our client trust us washing their hair, cutting, perming, and coloring so why wouldn't they trust our advice. We touch them more then Doctors. When they sit in our chair we spend about an hour or more with them, we problem talk to them more than they do with their families. We are always with through everything, in good times and bad. Proms, weddings, baptisms, even Funerals. First thing we do is ask them how their days are going, then what they are up to this week. While you are wrapping their perms or foiling their hair you are talking to them about their family or they are asking about yours, and at the end you have started a relationship with them. When they first sit in your chair you might think that you have nothing in common with then and at the end you do.
I have this shampoo set lady that come to me every week. When I first met her the front desk lady told me that she was the cockiest lady ever and that she was never happy with anyone’s work. She sat down in my chair and I asked her how she was, she was complaining about the weather and that the humidity was not help her hair. So I did her consultation she was mad about repeating herself every time she comes in. So I draped her and took her to the Shampoo bowl, and washed her gray hair with So Silver Shampoo. She went back to my chair and sat down, when I came back with the rods she had this look on her face and I asked what was wrong. She was like "what in the world did you use in my hair", I told her about the so silver she had a smirks on her face. While I was setting her hair I was asking her about her family and her life. She had a plain Jane life. She was telling me about waiting for the Amazing Race to start up again. That is my favorite competitive reality show. We finished her hair and as she was paying I went and got her coat and helped her put it on. The next couple of weeks she went to other student and was complaining as always. Well she came back to me last week she told me that she tried to re schedule with me and that I was booked at the time she needed. She was super excited to see me because the new season of the amazing race started again and she need someone to talk to about the show since her other friend did not like it . I Love my shampoo set lady she cracks me up every week..
When I first started Cosmo school my instucter told me that it only 25% of talent and 75% of personality for a customer to come back to you, Remember that...
We are Psy-cosmetoligist your personaly make the money not always your talent.
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